Privacy policy

Effective Date: April 2026
Version: 1.0
Applicable: Worldwide

About This Document

This Policy explains what personal data Finixapp collects, why we collect it, how it is protected, and what rights you have, wherever in the world you are.

This Policy is designed to address applicable obligations under India’s Digital Personal Data Protection Act, the European Union’s General Data Protection Regulation, the UK GDPR, Brazil’s LGPD, California’s CCPA and CPRA, and general privacy standards applicable in other regions, including Asia-Pacific, the Middle East, and Africa.

1. Introduction

Finixapp is a social discovery platform built and operated by Finixapp (“we”, “us”, or “our”), incorporated in India.

Our Platform allows users to meet new friends, share photos, videos, stories, comments, and messages, and explore social content from people around the world.

We are committed to protecting your privacy and handling your personal data responsibly. Your trust is an important part of how we design and operate our Platform.

This Policy applies to:

• All registered users of the Finixapp mobile application and website.
• All visitors to our website, including visitors who have not registered an account.
• All regions and countries where Finixapp is accessible.

Platform Website: https://finixsocialapp.co.in

For questions about this Policy, contact our Privacy Team at: support@finixsocialapp.co.in .

2. Data Controller Details

For the purposes of applicable data protection laws, the organisation responsible for determining how and why your personal data is processed is:

3. Data We Collect

We collect personal data that is reasonably necessary to provide, secure, maintain, and improve our services.

3.1 Account and Profile Data

When you create or maintain an account, we may collect:

• Your first name and last name.
• Your email address.
• Your password or authentication credentials, which are stored using appropriate security controls.
• Your place of residence at a city or regional level, rather than your precise residential address.
• Your profile photo, biography, username, display name, and other information you voluntarily add to your profile.
• Your date of birth, which may be used for age verification and is not displayed publicly unless expressly stated otherwise.

3.2 Content You Share

We may process content and activity that you submit, including:

• Photos, videos, and stories that you upload or publish.
• Posts, comments, descriptions, captions, and other text content.
• Direct messages and other communications sent through the Platform.
• Reactions, likes, follows, reports, and other interactions with users and content.

3.3 Location Data

Depending on your permissions and Platform usage, we may collect:

• Approximate location information, such as city or regional-level location, to suggest nearby users and relevant content.
• Precise device location only when you explicitly grant location permission through your device or application settings.

We do not intend to collect precise GPS location in the background unless you have expressly enabled a feature that requires such access and applicable permissions have been granted.

You can disable location access through your device settings. Some location-based features may not function after location access is disabled.

3.4 Device and Technical Data

We may automatically collect technical information, including:

• IP address, which may be used for security monitoring, fraud detection, session management, and approximate regional analysis.
• Device type, device identifiers, and operating system.
• Application version and installation information.
• Browser type and language settings.
• Log information, including pages visited, actions performed, date and time of access, and session duration.
• Crash reports, diagnostic information, and technical error logs.

3.5 Usage and Analytics Data

We may use Google Analytics and similar analytics technologies to understand how visitors and users interact with our website and Platform.

Analytics information may include page views, session activity, approximate location, device information, browser information, referral sources, and interaction events.

We seek to aggregate or anonymise analytics information where reasonably possible.

You may learn about the Google Analytics opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout .

3.6 Communications Data

If you contact our support, privacy, security, or legal teams, we may retain:

• Your name and contact details.
• The contents of your request or communication.
• Attachments and supporting documents you submit.
• Our response and related internal records.

Support communications may be retained for up to two years from the date of the last interaction, unless a longer retention period is required for legal, security, fraud-prevention, or dispute-resolution purposes.

3.7 Data We Do Not Intend to Collect

Unless required for a specific lawful feature and separately disclosed, Finixapp does not intend to collect:

• Government identification numbers.
• Payment card or banking information.
• Biometric identifiers such as fingerprints or facial-recognition templates.
• Sensitive health or medical information.
• Your precise residential address.
• Personal data from children under 13.

We do not sell personal data to third-party data brokers or advertisers.

4. How We Use Your Data

We process personal data only for defined and lawful purposes. Depending on your region, processing may be based on performance of a contract, consent, legal obligations, legitimate interests, or another lawful basis.

We will not use your personal data for a materially incompatible purpose without providing additional notice or obtaining consent where required by applicable law.

5. How We Share Your Data

We do not sell, rent, or trade your personal data. We may share personal data only in the circumstances described below.

5.1 With Other Users and the Public

Content that you publish publicly, including public photos, videos, stories, posts, comments, profile names, and profile photos, may be visible to other Finixapp users.

Depending on your selected privacy settings, publicly shared content may also be visible to people who are not registered users or may be accessible through internet search services.

You can manage available visibility options through your account and privacy settings.

5.2 With Service Providers

We may use authorised third-party providers to operate and secure Finixapp. These providers may include:

• Cloud-hosting and infrastructure providers.
• Analytics and performance-monitoring providers.
• Email and notification delivery services.
• Security, abuse-prevention, and fraud-detection services.
• Content delivery and media-processing services.
• Customer-support and incident-management services.

Service providers are permitted to process personal data only for authorised purposes and are expected to apply appropriate privacy and security protections.

5.3 Legal Compliance and Safety

We may disclose information where we reasonably believe it is necessary to:

• Comply with applicable law or a valid legal request.
• Respond to a court order or authorised government request.
• Investigate fraud, abuse, exploitation, or security incidents.
• Protect the rights and safety of our users or the public.
• Enforce our Terms of Service and other Platform policies.

Where legally permitted and appropriate, we may notify affected users before disclosing their personal data in response to a legal request.

5.4 Business Transfers

If Finixapp is involved in a merger, acquisition, restructuring, financing, insolvency, or sale of some or all of its assets, personal data may be transferred as part of that transaction.

Where required by applicable law, we will provide notice before your personal data becomes subject to a materially different privacy policy.

5.5 Activities We Do Not Perform

We do not:

• Sell personal data to advertisers or data brokers.
• Allow service providers to use personal data for unrelated purposes.
• Provide personal data to governments without a valid legal basis or emergency safety justification.
• use your content to train external artificial-intelligence models without appropriate notice and consent where consent is required.

Private messages may be accessed or disclosed only where necessary for user-requested support, safety investigations, abuse prevention, technical operation, or compliance with applicable law.

6. Data Storage and International Transfers

Finixapp is based in India and may primarily store and process personal data using infrastructure located in India.

When users in other countries access the Platform, their personal data may be transferred to and processed in India or in another country where our authorised service providers operate.

Data protection laws in those countries may differ from the laws in your country of residence.

Where required for transfers from the European Economic Area, United Kingdom, or another jurisdiction with international-transfer restrictions, we may use safeguards such as:

• Standard Contractual Clauses approved by the relevant authority.
• International data-transfer agreements or addenda.
• Data-processing agreements with service providers.
• Technical safeguards such as encryption during transmission and storage.
• Organisational and contractual controls limiting access and use.

7. How Long We Keep Your Data

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.

Some information may remain temporarily in secure backups until those backups are overwritten according to our normal backup cycle.

8. Your Privacy Rights

Depending on where you live, you may have specific legal rights over your personal data. Finixapp seeks to provide core privacy rights to users worldwide.

8.1 How to Exercise Your Rights

You may submit a privacy-rights request by:

1. Emailing support@finixsocialapp.co.in with the subject line “Privacy Rights Request”.
2. Using available in-app settings to delete content, download your data, change privacy settings, deactivate your account, or delete your account.
3. Submitting a request through our Support page .

We may need to verify your identity before completing a request. We will use information provided for verification only to assess and respond to the request.

We aim to respond within 30 days or within the period required by applicable law. For complex or numerous requests, we may extend the response period where legally permitted and will notify you of the extension.

We generally do not charge a fee for exercising privacy rights. A reasonable fee may apply where permitted by law for manifestly unfounded, excessive, or repetitive requests.

9. Children’s Privacy

Children’s safety is a priority for Finixapp.

Finixapp is not intended for children under the age of 13, and we do not knowingly permit children under 13 to create accounts.

For users between 13 and 17, parental or guardian consent may be required where mandated by applicable law or for specific Platform features.

Minimum age and consent requirements may vary by country. In some regions, the minimum age for independently providing digital consent may be higher than 13.

If we learn that a child below the applicable minimum age has created an account or provided personal data without valid authorisation, we will take reasonable steps to suspend the account and delete the associated data.

If you believe that a child has registered in violation of these requirements, contact: Support@finixsocialapp.co.in .

10. Security Measures

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

No internet transmission, application, or storage system can be guaranteed to be completely secure.

10.1 Technical Safeguards

Our safeguards may include:

• HTTPS and encryption for data transmitted over supported systems.
• Appropriate protection for passwords, authentication credentials, and sensitive information.
• Security testing and vulnerability assessments.
• Automated monitoring for fraud, abuse, and suspicious activity.
• Access controls designed to limit personal-data access to authorised personnel and service providers.
• Logging, monitoring, backup, and incident-response processes.

10.2 Organisational Safeguards

Our organisational safeguards may include:

• Privacy and information-security training for team members.
• Data-minimisation practices designed to limit unnecessary collection.
• Reviews of third-party provider privacy and security practices.
• Confidentiality and data-processing obligations.
• Security incident and personal-data-breach response procedures.

10.3 Data Breach Response

If we identify a personal-data breach that creates a risk to affected users, we may:

1. Contain and investigate the incident.
2. Assess the nature, scope, and likely impact of the breach.
3. Notify relevant authorities within the time required by applicable law.
4. Notify affected users without undue delay where notification is legally required or reasonably necessary for their protection.
5. Provide information about the incident and recommended protective steps.
6. Publish an appropriate transparency or security notice where necessary.

Security incidents may be reported to: support@finixsocialapp.co.in .

11. Cookies and Tracking Technologies

We use cookies and similar technologies to operate Finixapp, secure user sessions, remember preferences, and understand how users interact with our website.

Where required by applicable law, we will seek consent before activating non-essential cookies or similar tracking technologies.

You can manage or delete cookies through your browser settings. Blocking certain essential cookies may prevent account login or other Platform features from working correctly.

We do not store your plain-text password in cookies. Authentication cookies generally contain session or security identifiers.

12. Regional Supplemental Provisions

12.1 European Union and EEA

If you are located in the European Union or European Economic Area, applicable GDPR rights may include:

• The right to receive information about how your data is processed.
• The right to access and correct your personal data.
• The right to request deletion or restriction in applicable circumstances.
• The right to data portability.
• The right to object to processing based on legitimate interests or direct marketing.
• The right to withdraw consent without affecting processing that occurred before withdrawal.
• The right not to be subject to qualifying decisions based solely on automated processing.
• The right to complain to your local data-protection authority.

Our EU privacy representative may be contacted at: support@finixsocialapp.co.in .

12.2 United Kingdom

Users located in the United Kingdom may have rights under the UK GDPR and Data Protection Act, including access, correction, deletion, restriction, portability, objection, and complaint rights.

Complaints may be submitted to the UK Information Commissioner’s Office through its official website.

12.3 India

Where India’s Digital Personal Data Protection framework applies, we seek to:

• Provide clear notices describing the data collected and the purpose of processing.
• Obtain valid consent where consent is the applicable lawful basis.
• Allow consent to be withdrawn through reasonably accessible methods.
• Provide correction, erasure, grievance, and nomination options as required by applicable law.
• Apply appropriate protections to children’s personal data.
• Respond to lawful directions from authorised regulatory bodies.

Privacy grievances may be submitted to: support@finixsocialapp.co.in .

12.4 California, United States

Subject to applicable thresholds and exceptions, California residents may have the following rights:

• The right to know the categories and specific pieces of personal information collected.
• The right to know the purposes for which personal information is collected and disclosed.
• The right to request deletion.
• The right to request correction.
• The right to opt out of qualifying sale or sharing of personal information.
• The right to limit certain uses of sensitive personal information.
• The right not to receive unlawful discriminatory treatment for exercising privacy rights.

Finixapp does not sell personal information for monetary consideration.

California privacy requests may be submitted to: support@finixsocialapp.co.in .

12.5 Brazil

Users located in Brazil may have rights under the Lei Geral de Proteção de Dados, including confirmation of processing, access, correction, anonymisation, portability, deletion, information, and withdrawal of consent.

Contact our Data Protection Officer at: support@finixsocialapp.co.in .

12.6 Canada

Canadian users may have rights to access and correct personal information, withdraw consent where applicable, and submit complaints to the relevant federal or provincial privacy regulator.

12.7 Australia

Australian users may have rights under the Privacy Act and Australian Privacy Principles, including rights to request access to or correction of personal information and to submit privacy complaints.

12.8 Singapore

Singapore users may have rights under the Personal Data Protection Act, including rights to request access, correction, and withdrawal of consent, subject to applicable exceptions.

Requests may be submitted to: support@finixsocialapp.co.in .

12.9 Middle East and Africa

For users located in the Middle East and Africa, including the United Arab Emirates, Saudi Arabia, South Africa, Nigeria, and Kenya, we seek to apply the global rights and safeguards described in this Policy together with applicable local data-protection requirements.

13. Ghost Mode and Discovery Features

Finixapp may provide Ghost Mode, profile-discovery, and location-based social features. These features have specific privacy implications.

• Ghost Mode may display activity indicators relating to your profile. Unless expressly stated in the feature, it does not reveal the verified identity of specific profile visitors.
• Available profile visibility options may include Public, Friends Only, or Private.
• Content published to the Public Stream may be visible to users globally.
• Location-based discovery is intended to use approximate regional location when possible.
• We do not intentionally display your precise GPS coordinates to other users.
• You may be able to disable discovery features through the Platform’s privacy settings.

Review your privacy and visibility settings before publishing content or enabling discovery features.

14. Transparency Reporting Commitment

As part of our commitment to user trust, Finixapp intends to publish periodic Transparency Reports.

Reports may include information such as:

• The number of government or law-enforcement data requests received.
• The number of requests complied with, challenged, rejected, or otherwise resolved.
• The number of user accounts suspended or removed and the general reasons for those actions.
• The number of content-removal requests received and their outcomes.
• Information about qualifying data breaches or security incidents.
• The number of privacy-rights requests received and completed.

Our first Transparency Report is intended for publication in January 2027.

Reports will be made available at: https://finixsocialapp.co.in/transparency .

15. Changes to This Policy

We may update this Policy periodically to reflect changes in our services, data practices, legal obligations, technologies, or security requirements.

When we make material changes, we may:

• Notify you through an in-app message, email, or other appropriate communication before the changes take effect.
• Post the updated Policy with a revised effective date.
• Provide a summary explaining material changes.
• Request renewed consent where required by applicable law.

Minor clarifications or formatting changes may take effect when the updated Policy is published.

Where required by law, we will provide advance notice before material changes become effective.

16. Grievance Redressal and Contact Information

Our Commitment to You

Finixapp was built in India for users around the world. We believe strong privacy is not only a legal requirement; it is a responsibility to every person who trusts us with their information.

This Policy represents our commitment to handling personal data fairly, transparently, securely, and responsibly, regardless of where you are located.

If anything in this Policy is unclear or you believe your privacy rights have not been respected, please contact us. We will review your concern and respond through the appropriate process.

Finixapp — Built with ❤️ in India for the world.

© 2026 Finixapp. All rights reserved.